WHO WE ARE
Fire Recovery EMS began municipal billing operations in 1995 with six clients and has grown to service over 250 customers, including large municipalities, fire protection districts, volunteer departments, small rural departments, and private ambulance services.
Fire Recovery EMS is located in the heart of the central US in the Chicago Suburbs and has a reputation for commitment to client service and quality. We provide client-focused practical solutions to improve billing efficiency and claim processing for our customers.
We pride ourselves on having a completely US based operation. None of our billing process or customer service is ever outsourced overseas!
We focus on maximizing your collection percentage and more importantly your dollars collected per trip!
Completely United States based operations, Nothing is outsourced!
Customer Service Hours
8:30 AM to 7:30 PM (CST)
MAXIMIZING REVENUE with the most efficient process & technology available.
with the most efficient process & technology available.
OUR BILLING PROCESS
Before beginning the billing process, FREMS will work with you to customize any aspect of the billing process. We understand the need for unique bill schedules, for example, many accounts utilize “soft” billing for residents versus non-residents and we are happy to comply. Not to mention, your department logo can be added to all bills, statements, and invoices for personalization. The following bill schedule chart is a template that can be altered to meet any specification you desire.
Receipt of Data
Receive PCR information into our billing software and code the trip
Discovery using hospital face sheets or using Payor Logic validation
Within 72 hours of Step 1 – Electronically submit claim to insurance provider or send patient insurance request letter if no insurance has been discovered
Send Informational Letter and Call
30 days later – Mail and call patient to inform them we still do not have insurance information
Send Second Invoice
30 days later – Mail patient indicating balance due
Send Past Due Letter
30 days later – Mail patient indicating balance is past due
30 days later – Mail patient final notice
14 days later – Call patient to tell them balance is seriously past due and may go to collections
Send the balance to collection agency or write-off the balance based on department guidelines
We will work with your EMS Patient Care Reporting system to ensure PHI is electronically transferred to us. We also have the ability to package in EMS PCR Software as well as hardware into any contract.
We understand that reporting and providing financial data is critical to the decision making process. Our billing platform comes standard with all of the standard accounting and service oriented reports as well as any reports for response times, payer types, location of services, destination hospitals, etc. We can also create any custom reports for you as well.
Our services will reduce your administrative functions and costs so that you can focus on other departmental needs. We are capable of handling the volume of patients and the scope of service of your department!
Our goal is to not only provide customized EMS billing solutions that reduce costs while increasing revenue, but also to do so in the most efficient and compliant manner available.