FAQs – Frequently Asked Questions

What is Fire Recovery USA?

Founded in 2006, Fire Recovery USA maximizes your EMS cost recovery by utilizing the most efficient systems, technologies and the highest level of customer service.

Fire Recovery USA is the leading cost recovery service in the U.S., assisting fire departments in recovering the cost of providing emergency services. Recognized for the highest-quality recovery service and reporting, Fire Recovery EMS has more than 15 years of experience understanding department needs. Our team is committed to exceptional customer service and support and is proud to provide NAAC-certified ambulance coders on staff.

FEMA published an update to their Funding Alternatives for Emergency Medical and Fire Services publication and again they offer suggestions on cost recovery billing programs.

They confirm that most cities have the authority to impose direct charges, or fees, on individual users of services. These include Emergency Response fees, Fire Prevention Inspections fees, Self-Inspection fees, and more.  Here’s a link to the document:

Click here for the FEMA Document

How much will the total cost be to our department? How do we sign up?

There is absolutely no up-front charge to the department. We simply deduct a portion of what we collect in fees recovered. To sign up, simply contact Fire Recovery USA at info@firerecoveryusa.com to register your department, and get started.

What other services can we bill for?

In most states, besides billing for motor vehicle incidents, Fire Recovery USA can customize a plan based upon your needs and your local laws, which may include:

  • Vehicle Fires
  • Structure Fires
  • Water Incidents
  • Hazmat Calls
  • False Alarms
  • Fire Prevention Inspections and Fire Permit Inspections
  • Self-Inspections
  • Special Rescue
  • Mutual Aid
  • First Responder EMS (non-transport, ALS/BLS)
  • Paramedic Subscription Program

How much can our department recover?

Each department is unique in its opportunities to recover payment. Fire Recovery USA will work on your behalf to ensure you are receiving the maximum payments.

You provide simple information, and we calculate your expected cost recovery forecast and email it to you. Simply fill out our short questionnaire to find out more.

Don’t see your question answered here?

Contact us: info@firerecoveryusa.com

We have utilized Fire Recovery since June 2009. The decision to outsource our Fire/Rescue Billing for response to vehicle collisions and fires was the best decision we ever made. We would be overwhelmed without their assistance in this regard.
Steven Kerber, Fire Chief, Regional Fire & Rescue Department, Casa Grande, Arizona
Fire Recovery is very efficient. Since using their inspection program, our district’s inspections have been streamlined, well received from our customers, and instrumental in preventing incidents. Their technology is helping sell fire prevention and making my job easier.
Scott Huntley, Division Chief Operations, No. Lyon County Fire Protection District, Fernley, NV
We have partnered with Fire Recovery USA for over two years and the most outstanding trait is their commitment to customer service. They don’t accept “no” as an answer from the insurance companies and always drive forward to assure we are receiving our just and due invoices. Even during this changing time of insurance companies attempting to NOT pay, Fire Recovery USA is our beacon.
Fred Windisch, Fire Chief, Ponderosa Fire Department, Houston, Texas
Thanks Fire Recovery. I can’t express this enough – your company and your work have been exceptional. There was a Fire Department in Illinois who contacted us wanting information on your company. I couldn’t say enough great things about you.
Alfred LaPointe Jr., Fire Chief, French Village Fire Department, French Village, Illinois