Maximize Collections with our EMS Billing Services.
Fire Recovery EMS began municipal billing operations in 1995 with six clients and has grown to service over 250 customers, including large municipalities, fire protection districts, volunteer departments, small rural departments, and private ambulance services.
Fire Recovery EMS is located in the heart of the central US in the Chicago Suburbs and has a reputation for commitment to client service and quality. We provide client-focused practical solutions to improve billing efficiency and claim processing for our customers.
We pride ourselves on having a completely US based operation. None of our billing process or customer service is ever outsourced overseas!
We focus on maximizing your collection percentage and more importantly your dollars collected per trip!
Completely United States based operations, Nothing is outsourced!
Contact Customer Service - 1.800.244.2345
Customer Service Hours 8:30 AM to 7:30 PM (CST)
What Makes us Different
MAXIMIZING REVENUE with the most efficient process & technology available.
OUR BILLING PROCESS
Before beginning the billing process, FREMS will work with you to customize any aspect of the billing process. We understand the need for unique bill schedules, for example, many accounts utilize “soft” billing for residents versus non-residents and we are happy to comply. Not to mention, your department logo can be added to all bills, statements, and invoices for personalization. The following bill schedule chart is a template that can be altered to meet any specification you desire.
STEP 1
Receipt of Data
Receive PCR information into our billing software and code the trip
STEP 2
Insurance Investigation
Discovery using hospital face sheets or using Payor Logic validation
STEP 3
Submit Invoice
Within 72 hours of Step 1 – Electronically submit claim to insurance provider or send patient insurance request letter if no insurance has been discovered
STEP 4
Send Information Letter and Call
30 days later – Mail and call patient to inform them we still do not have insurance information
STEP 5
Send Second Invoice
30 days later – Mail patient indicating balance due
STEP 6
Send Past Due Letter
30 days later – Mail patient indicating balance is past due
STEP 7
30 days later – Send Final Notice Letter
Mail patient final notice
STEP 8
Collections Review
Send the balance to collection agency or write-off the balance based on department guidelines
Payor Logic improves collections of self-pay receivables through data mining and proven actionable analytics. From verifying demographics to scrubbing self-pay and finding active insurance coverage, Payor Logic delivers actionable data and workflow to increase cash, maximize reimbursement and resolve patient balances including self-pay.
29% MORE BILLABLE COVERAGE
Information
Ensure effective processes for initial capture
Confirm 9 key elements on front-end
Rank Coverages
Differentiate managed care and advantage plans
List relevant plan types (HMO, PPO, etc.)
for Payors
Run an average of 13 transactions per patient
Find up to double the number of payors compared to other services
Payor Search
Examine nationally – all 50 states and US territories
Interrogate the most relevant payors with proprietary matching algorithm
Workflow
Create rules based on facility, patient, state and payor
Build exclusions to eliminate false coverages
SUPPLEMENTAL SOLUTION
Because a significant number of accounts remain uninsured after an intensive insurance discovery process, scoring the likelihood of accounts to qualify for Medicaid or Charity plans is the next natural step in the process. Along with this, accounts are grouped according to payment likelihood.
Most States have an open window to retro bill Medicade
Have additional Questions?
Contact a team Member.
OUR PARTNERS
We will work with your EMS Patient Care Reporting system to ensure PHI is electronically transferred to us. We also have the ability to package in EMS PCR Software as well as hardware into any contract.
REPORTING
We understand that reporting and providing financial data is critical to the decision making process. Our billing platform comes standard with all of the standard accounting and service oriented reports as well as any reports for response times, payer types, location of services, destination hospitals, etc. We can also create any custom reports for you as well. Our services will reduce your administrative functions and costs so that you can focus on other departmental needs. We are capable of handling the volume of patients and the scope of service of your department!
Our goal is to not only provide customized EMS billing solutions that reduce costs while increasing revenue, but also to do so in the most efficient and compliant manner available.
